Where do I go when something isn’t working?
We have created a basic troubleshooting page due to popular demand. It covers frequent technical questions educators like you may encounter (like finding your IP, or students being unable to connect) and suggests things to try before contacting support.
How is Minecraft: Education Edition different than MinecraftEDU?
MinecraftEDU is a modified version of Minecraft developed for schools and sold by a company called TeacherGaming. You can read more about that here. If you are interested in starting a trial of Minecraft: Education Edition, you can get started here.
Are you going to offer a hosting service for schools?
Not at this time. Minecraft: Education Edition supports multiplayer games at a classroom scale, which is simple for teachers to set up and play locally in schools.
How can I tell between trial and paid licenses of Minecraft Education?
You can review the Subscription(s) in your Inventory/Private Store in the Minecraft Store for Education. If it shows you have “Unlimited Licenses” then that indicates you have a “Free/Trial” subscription(s) that is included by default for educational use. You may download the software an unlimited number of times within your education tenant.
Is there a Minecraft: Education Edition Deployment Guide?
Well, we’re glad you asked! Check out our Get Started Guide. We also have videos on deployment for both Teachers and IT Admins:
Will Minecraft: Education Edition work with my Single Sign on Service (SSO)?
SSO like networks, works differently and is implemented differently at schools depending on the service they're using. To keep classrooms safe and secure, M:EE forces users to log in every time the game launches. This security measure may conflict with the SSO service your school has in place. If you want SSO to work with M:EE, please contact your IT support to see if your service can be configured to work with M:EE
What if I am getting a "can't connect to the service" error when trying to login?
- Your network is not blocking launch of the app
- You are on a supported device
- You only have one version of Minecraft: Education Edition installed
- Ensure Minecraft.AdalServer.exe can run while logging in
Can I run a silent install?
Yes, please follow the steps below:
- Change the Powershell script "files\InstallMinecraft.psl" in two ways – change the log file to c:\minecraft-install.log – so that it will log to the local PC, as with MDT it would otherwise try to log to the MDT server which is the install file location. – Change the “AppendAndExit-Log” function to NOT do the “press any key to exit” thing.
- Simplify “InstallMinecraftEducationEdition.bat” – take out the “Pause > nul” at the end. Remove the “check if we re Administrator”
What sites and ports should I ensure are whitelisted for standard game access?
- https://*.xboxlive.com (Library/Demo Lesson)
- https://*.playfabapi.com (Library/Demo Lesson)
- Port 19132 (this carries Minecraft multiplayer traffic)
- Port 1309 (this carries Classroom Mode traffic)
- https://meeservices.azurewebsites.net/ (login)
- Minecraft.AdalServer.exe (login)
- http://minecraft.makecode.com/ (makecode)
What sites and ports should I ensure are whitelisted for coding functionality?
- Port 19131 (this carries Code Builder traffic)
- https://minecraft.makecode.com/ (MakeCode)
- https://makecode.com (MakeCode)
- https://trg-minecraft.userpxt.io (MakeCode)
- https://pxt.azureedge.net (MakeCode)
- https://api.github.com (MakeCode)