Known Issues with Minecraft: Education Edition

**Service Alert - 9am PST, 12/12/2018**

We have a known issue with valid accounts sporadically receiving an "account not eligible" message. We are investigating this issue. 

We have received reports of sporadic multiplayer functionality after the update to 1.7. We have determined that the issues are NOT due to something within the application itself, but due to Machines being on Windows 10 1607. Updating to 1703 or higher should resolve the issue.

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While we hope that no bugs slip through into the products we ship, we are a team of humans and inevitably we won’t be able to catch all issues. Here is a list of what we know is out there:

Current Issues (last updated 11/07/2018)

Minecraft: Education Edition Game Client

Sporadic multiplayer connections

• Versions impacted: PC, Mac, iPad
• Workaround: Ensure both TCP and UDP port 19132 are open
• Status: This is a known issue, use the workaround

Agent detect up/down does not work correctly with half blocks

• Versions Impacted: PC, Mac, iPad
• Workaround: None at this time
  
• Status: This is a known issue and we are actively working to implement a solution

Exporting portfolio, clicking links on NPCs (and any change of focus to the game) will disconnect users connected to that session multiplayer **iPad-only**

• Versions Impacted: iPad
• Workaround: None at this time
• Status: This is a known issue and we are actively working to implement a solution

No Music in iPad version

• Versions Impacted: iPad
• Workaround: None at this time
• Status: This is a known issue and we are actively working to implement a solution

Does not install on Windows 10 version 1511 or earlier

• Versions Impacted: PC
• Workaround: None at this time
• Status: Our next release in 2019 will work with all versions of Windows

Code Connection

Is now in-game (Code Builder) with Minecraft: Education Edition version 1.7

• Versions Impacted: PC, Mac, iPad
• Workaround: Just press "C" no separate app is needed
• Status: The companion app will no longer be needed, but is still compatible with Bedrock and M:EE version 1.4 or lower

Classroom Mode

Not Available on iPad

• Versions Impacted: iPad devices
• Workaround: While it will not open as an app on your iPad, you can use Classroom Mode on PC or Mac to connect to a world hosted on iPad
• Status: This is a known issue and we are actively working to implement a solution

Teachers can only open one instance of Classroom Mode on macOS

• Version Impacted: All versions, macOS only.
• Workaround: After your first instance of CM is opened, go to Applications > Utilities > Terminal In that window, type: open -n -a “Classroom Mode for Minecraft”.
• Status: This issue is set to be fixed in the next release.

M:EE Website

The Oregon Trail map is currently not downloading

Additional Resources

• What’s New in Minecraft: Education Edition 
  
• Download Minecraft Education Edition and companion apps
• Installing Minecraft: Education Edition 
  
• Basic Troubleshooting